Security & Privacy
- Privacy Policy: the information we collect, its use, how we protect your privacy, and some frequently asked questions
- Credit Card Safeguard: how we protect your orders
- Cookies: how Total Performance Engineering uses cookies to enhance your shopping experience
Privacy Policy
Our Commitment to Privacy
Effective 1/01/2008
Total Performance Engineering values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Total Performance Engineering recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy contact Total Performance Engineering customer service via email
Sales@Totalperformanceengineering.com .
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
Frequently Asked Questions:
How does Total Performance Engineering use my information?
When you make an online purchase from Total Performance Engineering, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone or email if we have other questions regarding your order.
When you save your information with Total Performance Engineering, you will also have the option to be automatically signed up to receive email updates. If at any time you would like to remove yourself from our mailing list, see below for accessing your information and updating your Profile to unsubscribe.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience.
Does Total Performance Engineering share my information with third parties?
No. Total Performance Engineering does not share or sell any customer information to third parties. We respect our customers privacy, and understand that their information is their own, and not ours to share.
How do I access my information? How do I change or delete my information?
To access your information online, simply click Account log-in, then choose the appropriate section in Profile Information to review, edit, or delete your personal information.
If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, Select Unsubscribe from our newsletter option from the Profile information page. Feel free to contact Total Performance Engineering customer service via email. Please be sure to include your email address, full name and password.
How do I remove my information from email?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email.
Please note that such requests may take up to four to six weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a do not mail file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
What are cookies? How does Total Performance Engineering use cookies on its site?
A cookie is a small data file that Web sites often store on your computers hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites youve visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit Total Performance Engineering, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.
For our customers using Internet Explorer 6.0
If you are shopping on Total Performance Engineering.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to Medium. If you do not wish to change your privacy settings to Medium and you are currently using the Medium High or High settings, you may choose to override your current cookie handling practices for individual sites that you specify.
To enable cookies on your browser:
- AOL 5.0:
Select Preferences
Click on WWW
Select the Security tab
Click on Custom Level
Scroll down to Cookies
Select Enable
- Netscape Navigator / Communicator:
Select Preferences from the Edit menu
Select Advanced from the left-hand menu
Select Accept All Cookies
Click OK
- Internet Explorer 5.0 for PC:
Select Internet Options from the Tools menu
Click the Security tab
Click Custom Level at the bottom of the window
Scroll down to Cookies
Select Always accept cookies
Click OK
- Internet Explorer 5.0 for Mac:
Select Preferences from the Edit menu
Select Receiving Files
Select the option Never ask under When receiving cookies
Click OK
- Internet Explorer 6.0 for PC:
To change your privacy settings to Medium:
Select Internet Options from the Tools Menu
Click the Privacy Tab
Set the Privacy Slider to Medium
Click OK
To override your current cookie handling practices for individual sites:
Select Internet Options from the Tools Menu.
Click on the Edit button in the Override cookie handling for individual websites section.
This will open the Per Site Privacy Actions dialogue box.
Type www.TotalPerformanceEngineering.com in the Address of Website box.
Click the Allow button. Click the OK button, then close the Per Site Privacy Actions dialogue box.
Click the OK button to close the Internet Options dialogue box and apply your changes.
What about links to other Web sites and services?
Total Performance Engineering may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
If you have any questions about our privacy policy, you can contact Total Performance Engineering via email at
sales@totalperformanceengineering.com .
Our Security Safeguard
At Total Performance Engineering we dont just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that its a highly sophisticated method of scrambling data as it travels from your computer to our websites servers.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from http to https.
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